Quick Answers and Support

I just started with TalentHook, and when I try to run a search it tells me that my account has been temporarily disabled.

New users accounts are setup disabled in order for them to complete the required training without having to start your service date. Your account is only enabled AFTER you have been scheduled for your live one-on-one training session.

I see "Invalid Login/Password/Office Code" messages.

When you submit a search with TalentHook an Office Code, User name and Password are needed. Once your machine authenticates the first time the information will never change. If there is a problem with your authentication the error will tell you what field is incorrect. If you have saved the email that was sent out when your account is initially setup all of this information should be there.

I get a message that says: "Only one machine connection per seat license."

A single TalentHook license is only good for one user and one installation. This message appears if another user attempts to use your account, or if you get a new computer you will get this error. TalentHook can reset the connection for you if you are still the user - if you are taking over someone else's account you will need to contact your account manager and have the user information updated. Only the named user for an active account is trained or supported.

Where is my resume data saved?

TalentHook can be configured to save data to any local hard drive, or network drive that has been mapped as a drive letter to your machine.

The default location for your saved data is:
For Windows XP: C:\Documents and Settings\

\Local Settings\Application Data\TalentHook\

For Windows Vista users: C:\Users\ \Local Data\Application Data\TalentHook\

To be absolutely sure where YOUR data is saved, check your settings within TalentHook - hit the User Settings button to the top right, then go to the Application Settings Tab - in here you will see two folders listed. The top folder "TalentHook data storage" is where all of your information about saved jobs, previous searches, hotlist and worklist, copies of candidate resumes, etc are saved.

Message: "Are you sure you want to allow this program to send a message on your behalf?"

If you are using Outlook connected to an Exchange server as your main email client and sending BulkMail via TalentHook, it causes an error to come up for each message. You will want to go into your User Settings, under the Connection tab, and select "Outlook Client" as the Mail system. If you select the Exchange Server option you will get a confirmation prompt for each message as it goes out.